You will receive a full refund as long as you cancel the booking before pickup in most case.
However, some supplier has other policies as well: Free cancellation up to a certain hours before pick-up time. If you cancel less than certain hours in advance, you'll receive a refund less than fully prepaid amount or you will receive no refund.
If you cancel AFTER your rental is due to start, you will receive no refund. If you do not pick up the car (usually called a 'no-show'), you will receive no refund. Car hire companies call it a 'no-show' when you do not pick the car up, for example: You do not arrive at the arranged date and time, you do not have the right documents, or you're not eligible for the rental, or the main driver does not have a credit card with enough credit for the deposit.
Some car hires companies may have their own cancellation policy, which you'll find in the terms & conditions of your booking.
You will need to bring your driving license with you to pick up your hire car.
Car hire companies expect drivers to have held their full license for at least two years. Provisional licenses and Copy version aren't accepted.
When you hire a car abroad in some countries you will need an International Driving Permit (IDP), as well as your own driving license.
If you have a UK driving license, you may be asked for a code at the car hire counter. Please visit the DVLA* website (https://www.gov.uk/view-driving-licence) before your trip.
IMPORTANT NOTE: You will find more specific driving license requirements in Terms and Conditions of each car during the booking process. If you still have any questions, please feel free to contact us
The excess is the amount you're liable for if you make a claim like a car is damaged (when it's covered under Collision Damage Waiver) or stolen (when it's covered under Theft Protection). This means that the hire car company will not charge you the whole cost if the car gets damaged or stolen while you have it.
So if your excess is AED 250 and you make a claim for AED 1,000, the car insurance provider will keep the first AED 250 and give you the remaining AED 750. And if your excess is 0 and you make a claim for AED 1,000, the insurance provider will give you back AED 1,000.
If you want to reduce the excess, you can pay to upgrade your coverage when you pick up your car at the rental counter. You can find the details of the excess amounts for your booking in the terms and conditions and on your rental voucher.
Each car hire company has its own age requirements, but most will rent to people between 25 and 65. If you're 21-25, you are likely to have to pay a young driver fee.
For more specific information, please refer to Terms and Conditions of every car during the booking process.
When you pick up your car, you'll need:
1. Driver's License: Generally, the license needs to be held for at least 1 year (often 2 years) with no major endorsements. Any additional drivers also need to present their Full Driver's License.
If your driver's license is not in English (i.e. if it is in Greek, Russian or Chinese), you also need to bring an International Driving Permit along with your original license. For more information, please refer to Terms and Conditions at the time of booking.
2. Credit Card: A valid credit card in the name of the Main Driver and with sufficient funds must be presented at the rental desk in order to pre-authorize/charge the deposit.
3. Forms of ID: A valid photo ID (Passport or National ID), or any other forms of identification requested by the car rental company.
4. Printed Voucher: A printed version of your voucher must be presented when you pick up your car. Failure to present it may incur an additional charge.
IMPORTANT NOTE: You'll pay for any additional drivers and extra equipment when you arrive to pick up the car – so it's worth bearing those costs in mind when thinking about your credit card. In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the main driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
You can book your car with us using most credit cards and a few debit cards. You will be informed about the payment methods that are accepted while you're booking.
It is strongly suggested to fulfil the payment with a credit card in the name of the lead driver. If your reservation is paid by someone other than the lead driver, you may need to supplement evidentiary material when the booking is reviewed for some security reasons. However, you don't have to use the same card to book your rental car on our website and pay the deposit at the counter desk.
IMPORTANT NOTE: When you pick up your car at the counter, a valid credit card in the name of the lead driver must be presented at the rental desk in order to pre-authorize/charge the deposit. The credit card(s) must be embossed and a PIN number may be required. In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.